Why do the promotions change during the sale?

We're keeping things fun throughout our End of Season Sale! 🎉

Our sale kicked off with up to 60% off, and throughout the sale we're mixing things up with different chances to win some rad prizes, free gifts and the occasional extra deal..

Lots of our customers come back for more than one order during the sale, so we like to keep things fun with something different every day or two!

Most of our daily promotions are giveaways, so if you ordered yesterday, you had the chance to win something different! We change things up every day or two to keep the fun going and give everyone a chance to get involved.

We do occasionally offer extra discounts on selected items as we clear out our remaining stock, but there's always a bit of a gamble in waiting. Shopping early means the best choice of styles, colours and sizes, while waiting might mean missing out on your favourites.

And remember, the whole sale is about clearing out the remaining gear before our new season arrives. Once it's gone, it's gone! 🤘

I ordered yesterday and now there's a different promotion!

That's all part of the fun! Most of our changing promotions are chances to win prizes, rather than additional discounts. So when you placed your order, you had the chance to win whatever was up for grabs that day!

We change the prizes regularly, and occasionally offer extra deals on selected products too.

We have a Pants and Shorts deal for 24 hours only - this is to help clear out our remaining stock before the new season arrives.

The benefit of shopping early is getting the best pick of styles, colours and sizes. We're already running low on quite a few items, so while there might be an extra deal later in the sale, there's no guarantee your favourites will still be available!

All promotions are only valid during their advertised period and can't be applied to previous orders. 🤘

PROMOTIONS SO FAR

Here's what's happened so far:

• Gifts with Purchase - Water Bottle and Utility Towel (all gone) and a Crankbrothers Pump (also gone)
• Day 1 & 2: Shop & Win - DJI Camera
• Day 3 & 4: Shop & Win - Igloo KoolTunes Cooler
• Day 5 & 6: Win Your Order Back - 20 lucky customers got their orders refunded!
• Day 7 & 8: Shop & Win - DJI Drone
• Day 9 & 10 : Shop & Win - Commencal Muc-Off Team Jerseys (7am Wed 11 Nov - 7am Fri 13 Nov AEDST)
• Day 10: Extra Bottoms Deal - 50% off pants and shorts for 24 hours to help us clear remaining stock

And we're not finished yet! Keep an eye on the website for what's happening next. 🤘

CAN I ENTER THE SHOP & WIN if I don't SHOP?

Yes! If you want to enter to win something you can, see the Sign Up page to enter any of the SHOP & WIN promos. 

Do I need a code to get the sale pricing? 
No need to enter any codes, sale pricing will automatically display on the site with up to 60% off across all products, excluding our Protection line.

How do I enter any of the promotions? 
Easy, just make a purchase during the nominated time for each promo, and you will automatically go into the draw.

The Shop & Win - Commencal Muc Off Team Jersey promotion is live during these times:
7am Wed 11 Nov - 7am Fri 13 Nov AEDST

Can I use a discount code during the sale? 
All discount codes will be disabled during the sale.

Is the entire product range included in the sale? 
Everything will be on sale except for our Protection line. Discounted amounts will vary depending on the item.

Why can I not order a custom jersey? 
We have turned off custom jerseys for the sale as we do not have time during the sale.

Will you be getting this item back in stock during the sale? 
Once the sale has started we will not be restocking items during the sale.

What is the return policy for items purchased on sale? 
We have a 30 days returns policy for all items. 

Do you offer refunds for sale items? 
During our End of Season Sale, sale items are eligible for exchange or store credit only.

Can I change my order once it’s placed? 
This is hard during the sale due to the volume of orders. If you accidentally ordered the wrong item please get in touch with our team ASAP so we can do our best to help you change your order. If it has already been processed, you will need to go through our standard returns process.

Why hasn’t my order been confirmed yet? 
If you have not received your order confirmation email your order may not have gone through. Please get in touch with the DHaRCO team to check.

Can I cancel my order after placing it? 
Yes, if it hasn't already been processed by our team. However due to high volume, we can't guarantee that we can pull or stop your order over the sale time.

How long will it take to ship my order during the sale? 
We have a huge amount of orders coming through during the sale so dispatch might take a few days. We appreciate your patience while our team works hard to get your gear out as quickly as possible. You will receive an email with tracking information after your order is dispatched.

Can I change my shipping address after placing the order? 
Yes, if it hasn't already been processed by our team. Please get in touch with us by phone or email ASAP.

What is the best contact for the DHaRCO Team? 
Email us at ride@dharco.com and ensure to include your order number and all relevant details so we can promptly help you. If you prefer to chat to a team member, or need a more urgent response, please call us:

• Australia, New Zealand and International:  02 8503 4465 (+61 2 8503 4465 if calling from overseas)
• Europe and UK:   +31 3 4671 5839
• Canada:   +1 (604) 330 2083
• USA:   +1 (253) 904 3569