Help & FAQs

We want you to ride in style as soon as possible after placing your order, and we endeavour to send orders next business day.

Free Express Shipping

Standard shipping is free for orders shipping worldwide over AUD$100.

Within Australia:

Free Shipping: Orders over AUD$100

Standard Australia Post: $10

Express Australia Post: $16.50

Australian orders are sent via Australia Post or Couriers Please. In general orders should be received within 5 business days. This service can take longer to some rural areas, and depends on the postal service.

International:

Free Express Shipping: Orders over $200

New Zealand DHL Express: $15

Rest of World DHL Express: $25

International orders are sent via our designated courier, DHL, or in some cases via the postal service. We reserve the right to select the best shipping method depending on your order size and area.

US orders are now shipped locally from San Clemente, CA.

Import Duties: Overseas taxes, duties or tariffs may be payable by the customer, dependant on your country. 

The customer is responsible for any local government import and duties. Please check your local government regulations.  DHL or the Postal Service will not be able to deliver your goods unless the applicable duties, taxes or tariffs are fully paid.

This information is dynamic and varies per country, we cannot be liable for changing information. To the best of our knowledge as a guide for some the key countries we ship to:

NZ - no import duties and taxes apply unless your order is over $1000.

South Africa and South America - your local government will generally apply GST/VAT upon arrival. Duties may also apply when the order is over a certain amount. This varies per country so check your local regulations.  

Order Processing Times

We aim to have all orders processed within 2 business days. Timing may vary.
Orders will be processed during normal AEST business hours Monday to Friday. All orders placed on weekends and public holidays will be processed on the next available business day. Shipment and delivery of orders is based on product availability, payment processing time and distribution centre processing time.

The time frames above are estimates only, and DHaRCO makes no guarantees nor accepts any liability for deliveries that occur outside these estimates.

Availability

Although we endeavour to keep stock lists up to date, unavailable stock may be displayed online. In the case of an order being placed which is not available we will contact you to process a refund or to find a suitable alternative.

We want to ensure that you are satisfied and ready to ride with your DHaRCO purchase.

Please visit our Return / Exchange Hub to submit your return request.

Return Eligibility & Timelines

• 30-Days to Return or Exchange: We offer a 30-day exchange, credit or refund on all items, including discounted items*, starting from the delivery date. The 30-day return or exchange windows apply strictly from the delivery date.
• *During Sales Periods: Sale items are eligible for exchange or store credit only. Full-priced items can still be refunded within 30 days of the delivery date.
• Custom Printed Gear: We do not accept returns or exchanges on custom printed gear, except in cases where the item is deemed faulty.
• Condition of Items: Items must be returned in saleable condition: unworn, undamaged, clean, and in original packaging with all labels attached.
• Proof of Purchase: A valid proof of purchase is required for all returns, refunds, or exchanges.

Shipping & Process

• Return Postage: For Australia and New Zealand, DHaRCO provides FREE return shipping for exchanges. For refunds and store credit, we provide a return label and the cost (AU$10, NZ$13) will be taken off your refund/credit.
• International Returns: Outside of Australia, NZ and the US, the buyer is responsible for arranging return shipping and paying return postage costs.
• Tracking: We recommend using our shipping service but if you choose to use your own please keep the tracking. DHaRCO cannot be held responsible for packages delayed or lost in transit.
• Prefer to return in-person? Visit our Sydney Showroom and our team can help you out!

Warranty & Faulty Goods

If you receive an item that is faulty or unfit for purpose:

• You can request a replacement item or a full refund using the link at the bottom (including original delivery costs).
• Inspection & Assessment: DHaRCO will inspect the goods to determine the cause. Please note that faulty goods do not apply to items that have been damaged due to a crash or general use, wear and tear. Nor will items be considered faulty if the care instructions have not been followed.
• Postage Reimbursement: We will refund your reasonable postage costs incurred from returning an item if we determine the product is faulty.
• https://docs.google.com/forms/d/e/1FAIpQLSd5hE6PkIYpG-gdpqwFaDCNygY3QfXUDjpV_M9gdRkNy3Nocw/viewform

We accept VISA, Mastercard and AMEX through our secure SHOPIFY payment gateway online.

You can also choose to pay via PAYPAL in the paypal link at the Checkout.

For our overseas customers, we offer the option to pay in local currency through the Checkout button. This applies for USD, CAD, NZD, EUR and GBP.

If you do not select an alternative currency, all payments will be charged in AUD.

If you use PAYPAL to checkout you will be charged in AUD.

All customers will be automatically added to our mailing list, from which you can unsubscribe at any time. Your details will not be passed onto any third parties for marketing purposes.

Your details are only passed to third parties, such as the eWay payment gateway or Australia Post, where necessary to make a purchase.

Your personal information will be protected by the password you have created. It is your responsibility to keep this password safe.

By consenting to DHaRCO’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We value your privacy and the information you consent to share in relation to our SMS marketing service. We may use this information to send you text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us.

Our website uses cookies to keep track of items you put into your shopping cart, including when you have abandoned your checkout. This information is used to determine when to send promotional and informational messages via SMS.

By making a purchase online you agree to DHaRCO’s privacy terms listed above.

At checkout you will find a coupon section. Please enter your coupon details and your cart totals will be updated accordingly. Note: We have recently moved platforms and have endeavoured to transfer over all unused coupons. If you have an issue using a coupon, please contact us at ride@dharco.com

If you have a question, you can email the DHaRCO crew at: ride@dharco.com

If you prefer to chat to a team member, here's where to call:

Australia:  02 8503 4465 (+612 8503 4465 if calling from overseas)

Europe:   +31 3 4671 5839

Canada:   +1 (604) 330 2083USA:   +1 (253) 904 3569

If you're interested in becoming a DHaRCO dealer fill in your information in this link and we'll get back to you shortly!

Link here to our STOCKIST PAGES. We sell 70% of our gear through our valued retail partners! If you're looking for some new kit be sure to hit them up.