JOB OPENING - Warehouse and Customer Service Manager USA
We’re beyond stoked to be setting up our own warehouse and showroom in San Clemente, California — a new chapter for DHaRCO in the USA. This is an exciting opportunity to be part of the journey from the ground up, helping shape how we run things, build our community, and bring the DHaRCO vibe closer to riders across North America.
We’re looking for a full-time Warehouse and Customer Service Manager to join our small but growing team. If you have great attention to detail, can follow processes, and love creating awesome customer experiences, we’d love to meet you!
We’re not just here to make mountain bike clothing — we’re here to influence the culture of mountain biking and show the world what an amazing lifestyle sport it is. Everything we do supports our mission to enable people to live no ordinary life.
You’ll help us set up shop in the USA, coordinate warehouse operations, and deliver the best experience possible for our customers across the USA. We want someone that genuinely cares that our community gets their gear timely and correctly and that we help out our customers at every step of the way.
Ideally you’re a mountain biker, or have dabbled in riding. We're looking for people that are enthusiastic, reliable and get things done to ensure the warehouse runs smoothly. In the role you will do things like: packing and shipping orders, stock management, helping around the warehouse be that cleaning, organising or restocking shelves. As well as assisting people coming in the showroom, answering phone calls and emails and connecting with our suppliers and partners.
Key roles and responsibilities
- Packing / Shipping Online and Wholesale Orders
- Restocking Shelves and Stock Take
- Inventory Software Management and Ensuring Data Integrity
- Ordering Packing Supplies
- Customer Experience Enquires / Email, Phone and In Person
- Process Returns and Exchanges
- Clean and Maintain the Showroom / Warehouse
- Greet Customers in Showroom
- Event Attendance at some Weekend Events during the year.
What’s in it for you?
You’ll be a part of a growing brand, at a really exciting time of setting up in the USA. You will be at the centre of the mountain biking industry. Proximity to the trails will allow for a great work/life balance.
You’ll be a part of a small team who are committed to a culture of providing the highest quality of product delivery and exceptional customer service - whilst driving cultural change and bringing innovation.
To be in the running for this role ideally you can demonstrate:
- Knowledge of customer service;
- Excellent attention to detail;
- The ability to follow processes;
- Can lift and carry heavy boxes and restock shelves;
- A go getter, can do attitude;
- Self-motivated and enthusiastic;
- The ability to positively contribute to the team;
- Ability to think critically, creatively and analytically.
We don’t expect you have done the exact job before to be eligible, we’re looking for people capable of doing it.
Sound like you? Then why not introduce yourself. Build your profile through the below form and we'll be in touch!
Compensation & Benefits
- Salary: USD $60K - $70K per year (depending on experience)
- Health Care: up to $500/month contribution toward your chosen health plan
- Paid Time Off: 4 weeks annual leave + relevant US public holidays
- Staff gear perks and a fun, active team culture
Applications
We’re accepting applications until October 31, 2025, or until the position is filled.
The role will be working from our Warehouse/Showroom in San Clemente USA.
Cheers, DHaRCO Crew
